CITI Bank- Recruitment Ads-2016
Today CITI Bank- Recruitment Ads-2016 by their authority. CITI Bank is best bank in Bangladesh,Its also a great an attractive job for all unemployed people. CITI Bank related all update has been found my website www bd cakri.com.People who perfect this job they can apply until next 02 December 2016
Lets see details
Designation: Senior Officer (C05)
Reporting to: Head of Citi service
Key Functional Responsibilities:
- Attend daily inquiries from Corporate, FI clients for both EB and transactional inquiries.
- Issue Audit Confirmation Certificate and Bank Certificates as per the validated client request
- Support client to educate them with different self-service tools in Citidirect
- Correspondence with global hubs to support local Bank clients
- Maintain AFRD in Citidirect to eliminate manually generated report
- Ensure STaRS entry
- Providing prompt and high quality service to Clients.
- Undertaking initiatives with relevant stakeholders to achieve set targets in terms of service standards for customer issues.
- Investigate and resolve customer inquiries according to specific standard i.e. platinum, gold etc.
- Continuing Customer Retention efforts with personal involvement in complaint/issue resolution.
- Establishing Risk recognition, Control & Compliance Culture across the workplace.
- Ensure Control Environment is strong enough to receive Satisfactory Audit Ratings
- Log customer inquiries / investigations to STaRS and keep track of resolutions on a local, regional, and global level.
- Escalate Suspicious Activities/Transactions
- Identifying customer needs and constraints
- Seeking to find out more about customers and provide a better service
- Delivering on promises
- Ability to lead confidently.
- Good knowledge on products and processes.
- Good interpersonal skills.
- Clarity on communication.
- Ability to work independently at any situation.
- Ability to prioritize works.
- Graduation/post-graduation in Business from any reputed university with at least 2/3 years’ of experience in any Commercial Bank.
Application Deadline: 02nd December 2016